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FAQ

Please review our Frequently Asked Questions

After builders cleaning

After Builders Cleaning London

A Cleaning Order Confirmation is required before work commences. 
The requirement is for minimum of 4 hours.

The Client must supply the tasks list, cleaning materials and equipment will be delivered by the cleaners. Best Cleaning cannot be held responsible for unsuccessful cleaning visit if the cleaning stuff is not supplied in full working order.

The cleaning after building works recently done normally takes twice as the normal time to clean a property.

Any building work or washing walls, ceilings, balconies and etc. must be required from labourers, painters and etc. The place must be vacated from all the furniture and working builders, otherwise we can not be held responsible for the quality of our service.

As part of this type of cleaning we will do:

  • We will remove all labels from bathroom, windows, toilets and kitchen.
  • Clean all floors of any paint and plaster.
  • Clean all windows of any paint and plaster.
  • Clean all windows, window frames, sills from inside.
  • Clean all skirting and wash the doors.
  • Wash all sockets and switches.
  • Spot clean walls and ceilings.
  • Clean all skirting boards.
  • Clean all kitchen, bedroom, living room and etc. cupboards inside and out.
  • Clean and polish all kitchen, bedroom, living room and etc. surfaces and wooden works.
  • Clean toilets inside and out.
  • Wash the tiles and all basins in the bathroom.
  • Hoover and mop all floors and stairs.
  • Make sure all the property is dust free.

Payment:

The Client must pay to Best Cleaning £15.00 per hour/per cleaner. 
No booking fee is required. In case of a complaint, Best Cleaning requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.

All estimates made on the day of the booking are for illustrate purposes only, they are based on estimates for similar property. Best Cleaning reserves the rights to amend the initial quotation up to 30% if the client’s requirements change on the day of the visit or if the state of the property is different from the information received on the day of the booking.

Customer must secure a car parking and if the Clients address falls into the Congestion Charge Zone an additional £10.00 charge may apply.

If a client prefers the cleaner to collect the keys from a third party’s address, then he/she will be charged an extra £10.

Are there any extra charges e.g. parking, congestion charge?

Yes, In most cases our cleaners use company or private vehicles which must be parked safely for the duration of the service. If any parking fees or congestion charges occur they will be added to the client’s bill. 

Are you insured?

Yes, all work is covered by Public Liability.

Cancellation

Domestic Cleaning London

Either party may decide to terminate this contract after 3 months of service, two weeks written notice from the Contractor or from Client must be given in order for the termination to be effective.

If the client requires canceling the service without the two weeks notice a 30 fee will be charged as a cancellation fee and all the hours done by the cleaner will be charged at rate of 10/hour.

Our cleaners work any day of the week including Bank Holidays. If your cleaning visit is due on a Bank Holiday and you haven’t called or e-mailed to cancel the visit, the regular amount due for that cleaning visit will be charged regardless of whether the cleaner has cleaned your property or not.

The Client agrees not to pay money directly to any cleaner sent to the Client by the Contractor, as all money must be paid to the Contractor through the Contractors bank account, cheque or online banking.

The Client is charged on a weekly basis according to the client’s request for number of cleaning hours and interval between visits. The Client will be notified by telephone or in writing which ever is appropriate, if there is any change in cleaner providing services to the Client.

The Client agrees not to directly employ or offer work to the cleaner of the Contractor, as this will be a direct breach of this agreement. If the client wish to employ a cleaner directly, the client must pay £1000 fee to the Contractor.

The Client may cancel/skip a cleaning visit by giving at least 24 hours notice. Otherwise If not notified on time Best Cleaning London will charge the full amount for the cleaning visit and no refund can be claimed.

In case of a complaint, Best Cleaning London requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.

If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. If the client is dissatisfied again the agency will replace the cleaner and the client will not be charged for the first visit of the new one.

Carpet cleaning

Carpet Cleaning London

A Cleaning Order Confirmation is required before work commences. All estimates made on the day of the booking are for illustrate purposes only, they are based on estimates for similar property.

A Cleaning Order Confirmation is required before work commences. All estimates made on the day of the booking are for illustrate purposes only, they are based on estimates for similar property. 

Payment:

  • Minimum payment of £55 is required.
  • Best Cleaning London charge:
    • £15 for single bedroom
    • £20 for double bedroom
    • £30 for living room/dining/lounge
    • £20 for staircase /per level/
    • £15 for hallway/landing
    • £7 for bathroom
    • £7 for toilet
    • £NO booking fee is required.

Best Cleaning reserves the rights to amend the initial quotation up to 30% if the client requirements change on the day of the visit or if the state of the property is different from the information received on the day of the booking.

Customer must secure a car parking and if the Clients address falls into the Congestion Charge Zone an additional £8.00 charge may apply.

If a client prefers the cleaner to collect the keys from a third party’s address, then he/she will be charged an extra £10 for each cleaning visit. Its the clients responsibility for all the bank and legal charges resulting from a dishonoured cheque.

Do you charge VAT?

No, currently we do not charge VAT.

Do you have a minimum charge?

Yes, our minimum charge for all services is £50.

Do you have Terms & Conditions?

Cleaning Terms and Conditions

Yes, for terms and conditions read the following:

Best Cleaning London agrees to perform the work specified by the Client in professional manner using every care to accomplish a satisfactory service. By ordering Best Cleaning London services via telephone, e-mail, fax or website the client is agreeing to be bound by Best Cleaning Terms and Conditions of Service.

Best Cleaning reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please click on this Terms and Conditions for updates 

Do you provide cleaning supplies, equipment, etc..?

Yes, Our cleaning crews are fully equipped with the latest equipment and top quality cleaning materials manufactured by Johnson, Ashbys, Prochem.etc. 

Do you work on Weekend and Bank holidays? Is it more expensive?

Yes, we do work on Public and Bank holidays. We do not charge more if the service date is a Public/Bank holiday. – See more at: http://www.bestcleaninglondon.co.uk/cleaning-services-faq/#sthash.ShDsnkQU.dpuf

Does my quote include the Congestion Charge?

No, our initial quote excludes Congestion Charge.

How do I pay?

You can pay by cash or cheque upon completion of the work, all customers will receive an invoice.  

How far in advance do I need to book?

To guarantee the time and day that suits you, we suggest booking as soon as possible but 3-4 days is usually enough. As well as working on weekends we try our best to be as flexible as possible and can often carry out work at very short notice.  

How many cleaners can I expect and how long will it take?

Usually our cleaning team consists of 2-3 professional cleaners in London to carry out the end of tenancy or move out/in cleaning but this may change depending on the size of the property. Our office staff can give you an idea of how long you can expect it to take and when they speak to you on the phone discussing the condition of the property, they would then give you a better idea. 

Move in / out cleaning

Moving In and Moving Out Cleaning London

A Cleaning Order Confirmation is required before work commences.

The price is fixed. Cleaning materials and equipment will be provided by us . Any building work or washing walls, ceilings, balconies and etc. must be required from labourers, painters and etc. Washing up/laundry is not included in Move in/out cleaning. The place must be vacated from all the furniture.

As part of this type of cleaning we will do:

  • Clean all windows, window frames, sills from inside.
  • Clean all skirting and wash the doors.
  • Wash all sockets and switches.
  • Clean all skirting boards.
  • Clean all kitchen, bedroom, living room and etc. cupboards inside and out.
  • Clean and polish all kitchen, bedroom, living room and etc. surfaces and wooden works.
  • Clean toilets inside and out.
  • Wash the tiles and all basins in the bathrooms.
  • Hoover and mop all floors and stairs.
  • Make sure all the property is dust free.

Payment:

The Client must pay to Best Cleaning by cash upon finishing the job. In case of a complaint, Best Cleaning requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.

All estimates made on the day of the booking are for illustrate purposes only, they are based on estimates for similar property. Bets Cleaning reserves the rights to amend the initial quotation up to 30% if the clients requirements change on the day of the visit or if the state of the property is different from the information received on the day of the booking.

Customer must secure a car parking and if the Clients address falls into the Congestion Charge Zone an additional £10.00 charge may apply. If a client prefers the cleaner to collect the keys from a third party’s address, then he/she will be charged an extra £10. 

One-off / Spring Cleaning

Spring Cleaning Services London

A Cleaning Order Confirmation is required before work commences. All estimates made on the day of the booking are for illustrate purposes only, they are based on estimates for similar property. 
The minimum requirement is for 4 hours per visit. The Client must supply the tasks list, cleaning materials and equipment unless agreed with Best Cleaning. Best Cleaning cannot be held responsible for unsuccessful cleaning visit if the cleaning stuff is not supplied in full working order.

Payment:
The Client must pay to Best Cleaning 12.00 per hour/per cleaner for one-off cleaning visit. No booking fee is required. In case of a complaint, Best Cleaning requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.

Best Cleaning London reserves the rights to amend the initial quotation for up to 30% if the clients requirements change on the day of the visit or if the state of the property is different from the information received on the day of the booking.

Customer must secure a car parking and if the Clients address falls into the Congestion Charge Zone an additional £10.00 charge may apply. If a client prefers the cleaner to collect the keys from a third party’s address, then he/she will be charged an extra £10.

Regular Domestic / Office Cleaning

Domestic Cleaning and Office Cleaning London

We require a minimum of 3 hours per visit. Customer must provide a list of cleaning tasks and all required cleaning equipment unless agreed other. All equipment must be safe for use and in good working order. If customers do want to be supplied with cleaning equipment and material a surcharge will apply. All estimates made on the day of the booking are for illustrated purposes only, they are based on estimates for a similar property and service and the quote includes only labour unless agreed with us.

Payment:
The client must pay Best Cleaning London £10.00 per hour and the service is subject to signing a Cleaning Service Agreement. The price is subject to change by Best Cleaning with

2 weeks notice if any circumstances changed. No booking fee is required for Regular Domestic Services. If a client prefers the cleaner to collect the keys from a third party’s address, then he/she will be charged an extra £10 for each cleaning visit. If the client orders a trial first instead of regular domestic services then he/she must understand that all trials are charged as One off visits. All payment must be made by cash or cheque at the end of the week upon receipt of a weekly invoice via Bank transfer. 

What about parking?

Our drivers will always try to park legally and close to your property, however ensuring adequate parking is the responsibility of the customer. As such we recommend that you either obtain permission from your council or reserve space outside your property- this will help keep loading time to a minimum and avoid any parking fines. If a penalty charge is incurred we request immediate payment to the driver by the customer. The laws are (loosely) as follows- Double red lines usually means no stopping or loading ever, single reds may have loading bays or time restrictions, double and single yellows usually allow 20 minutes of loading provided the warden can see it taking place (unless there are curb markings/signs saying otherwise). 

What areas do you cover?

Our services are available within M25 and some home counties. Please call 0208 245 4005 to check availability. 

For more information about our London Cleaning Services, fill out the quote/booking form, the Free Call Back form or by calling: 0800 924 7329